BPO industry will grow at a steady pace

Keshav Murugesh


Year 2013 is set to be another ground breaking year for BPO industry in India and globally. I foresee the BPO sector to grow at a steady pace. The outsourcing represents one of the highest potential for India's economic growth and will continue to grow further to become larger than the IT business itself. Today outsourcing companies have created a niche for themselves, moving much ahead of simple voice based back office work to high-end knowledge and skill-based work. The industry today recruits chartered accountants like me; we recruit engineers, doctors and PhD holders, who hold the future of this business. The industry is no longer business process outsourcing, it has evolved into business process management (BPM).

There are following key points that need to be considered in foreseeing the growth of BPM industry:

Companies like WNS have looked at a larger canvas by going global, taking up global opportunities for revenue growth, optimising supply chain, client partner approach and investing in cutting edge analytics, are factors adding to the growth of the Indian BPO industry.

New emerging verticals like shipping & logistics, healthcare and retail will bring major business to Indian BPOs, owing to our current capability in analytics, finance & accounting, and research. Apart from these, Indian BPO players still have an edge above others due to the two old and basic factorsócost arbitrage and scale of resources, which will help India, reach the $9.5 billion mark smoothly.

Another key factor pushing growth of the Indian BPO industry is transformational outsourcing. This driver will change the way the world looks at outsourcing. Transformational outsourcing will open a new array of opportunities for both providers and clients, with a range of new service offerings, innovative and cost effective business models that will help clients' attain optimum results beyond their expectations.

... contd.

Please read our terms of use before posting comments
TERMS OF USE: The views expressed in comments published on indianexpress.com are those of the comment writer's alone. They do not represent the views or opinions of The Indian Express Group or its staff. Comments are automatically posted live; however, indianexpress.com reserves the right to take it down at any time. We also reserve the right not to publish comments that are abusive, obscene, inflammatory, derogatory or defamatory.