Choked: Overload of queries clogs Northern Railway’s fog helpline
- Navjot Sidhu: Quit RS because I was told to stay away from Punjab
- Chinkara poaching case: Salman Khan acquitted by Rajasthan High Court
- SC issues notice to Vijay Mallya on bank plea seeking contempt proceedings
- Journalists' visa issue: Chinese media warns India of repercussions
- Parliament LIVE: Speaker Mahajan advises Mann not to attend proceedings till decision arrived at
The Northern Railway Delhi Division's fog helpline numbers have been of little help to passengers.
Due to the sheer number of queries pouring in, many passengers complained that they couldn't get through to the helpline number 011-23747110.
Passengers complained that even the SMS helpline has glitches. The helpline takes long to revert and fails to give correct information, some passengers said.
The two helplines were started in mid-December.
Railways estimates say that on an average, the helpline control room receives three calls every minute. Sometimes the figure has gone up to six calls per minute, and even then, there are many who cannot get through.
"The waiting time on the helpline is usually three to five minutes. Sometimes, despite waiting for over five minutes, the line gets disconnected," Sunita Meena, a passenger, said.
Officials said the number of queries received on the SMS helpline is five per cent higher than the caller helpline.
In this system, passengers have to SMS the five-digit train number to the number 9717631813. The system automatically sends expected arrival/departure times of trains in stations in Delhi.
However, there have been instances when despite sending the correct train number, the system has replied with: "Invalid format. Please send 5 digit numeric train number". The SMS helpline is only for trains originating and arriving at railways stations in Delhi (New Delhi, Delhi Jn, Hazrat Nizamuddin, Anand Vihar Terminal and Delhi Sarai Rohilla) stations during winters. "For queries about of trains reaching Delhi, the SMS helpline sometimes replies: 'The train is not available in New Delhi'," Meena said.
- The recent violence against Dalits in Gujarat is a fallout of the Sangh Parivar’s diktats on food
- Turkey’s coup reveals the fragile relationship between Islam and democracy
- The Sangh Parivar has furthered the colonial understanding of India’s past
- Better state support and supportive social environment can help independent filmmakers
- Next Door Nepal: Chinese checkers
- Kashmir unrest: A to-do list for PM Modi