Compensate consumer for not replacing or repairing phone in warranty, firm told

A 20-year-old student, who had dragged the Sony Mobile Company to the consumer court for not repairing his defective phone or replacing it within warranty period, has won the battle against the firm's alleged 'uncooperative' attitude.

The Pune District Consumer Disputes Redressal Forum, which proceeded with Ankur Borwankar's plea against the defendants ex-parte, has directed the company to pay him Rs 21,201 within six weeks as compensation.

The Forum led by president V P Utpat and member S M Kumbhar, in a judgment dated June 24, held that there was deficiency in service on part of the company and its local service centre. Therefore, the company is liable to compensate the complainant as per the Section 12 of the Consumer Protection Act 1986.

"I had purchased Sony Xperia U in June last year. The handset developed defect in the touch screen in the first week of November. I approached Accel Frontline Services Ltd in Shivajinagar, which is the company's local service center, and requested them to rectify the defects," Ankur, who is pursuing BA, told Newsline on Thursday.

He added, "I was called by the service centre authorities time and again, but they did not repair the handset as per warranty. Later, I was informed that the handset was not within the warranty period. I then decided to take legal action against the company and the service centre."

Ankur had claimed a total compensation of Rs 55,000. The court, however, directed Sony Mobile Company to pay Rs 21,201 within six weeks, which includes Rs 5,000 as compensation for deficiency in service and mental torture and, Rs 1,000 by way of cost of litigation along with the original cost of mobile that was around Rs 15,000.

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