Courier firm asked to pay Rs 25,022 compensation to customer


The District Consumer Disputes Redressal Forum here has asked a courier company to pay a compensation of Rs. 25,022 to a customer for failing to deliver a mail to the addressee.

P. Deivaraj, Forum President, and N. Thilagam, member, issued the direction after hearing the grievance of A. Nagarathinam, who claimed that his daughter's wedding had to be called off, and he had to suffer mental agony and hospitalisation due to the negligent service of the courier firm.

Nagarathinam said he had sent the mail containing his daughter's horoscope and photograph to the family of a prospective marriage alliance in Coimbatore through `The Professional Couriers' on Jan7, 2011,paying Rs.22,but the post did not reach the groom's family.

The courier firm officials gave an "inconsiderate" reply,when he enquired about the status of delivery.

The groom's family called off the marriage alliance because the post did not reach them, he said.

He then sent a legal notice on January 14, 2011, to the courier firm seeking a compensation of Rs. 1 lakh for its deficient service.But they did not respond.Hence he moved the Forum. The firm abstained from hearing in the forum also.

The Forum held that the litigant was just in his claim and directed `The Professional Couriers' to pay Rs. 20,000 compensation for deficient service and Rs 5,000 towards court expenses to Nagarathinam, along with courier cost of Rs 22.

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