Delay services at your own peril: Mamata warns officials

Within a week of issuing a notification barring state government employees from carrying out any rally within the Nabanna campus, Chief Minister Mamata Banerjee Tuesday said that officials providing inefficient services or unnecessary prolonging the process of essential services would be penalised.

"There is a provision of imposing fines on government employees if they are found guilty of not serving common people and I will follow that rule strictly," she said citing the West Bengal Right to Public Services Act 2013 at a tribal welfare programme here.

She said government employees should deliver public services within a specified time. "Government officials must love their work," she said after launching a handbook on the stipulated period within which a service has to be provided. "This booklet provides information on how to avail services like issuing ration card, birth and death certificates, and municipal licences within a specified time," she said.

Launched under the West Bengal Right to Public Services Act, 2013, she said, the handbook would strengthen the public service delivery mechanism. "The maximum time to get a duplicate marksheet, admit card or certificate is 15 days whereas new ration cards should be issued within a month. You will get all services within the scheduled time and if you do not, then you can lodge a complaint. After verification of the complaint, the offender will be fined. Services will not be denied due to any political or personal reason," she added.

In her Facebook post later, the CM referred to the handbook and said it would help citizens to get public services "in a speedy, transparent and time-bound manner". She also wrote that while there was provision for rewarding efficient employees, those who miss the deadline and fail to deliver on time, would be penalised.

Earlier in the day, she asked the tribal artistes to register their names at the block development office and that the government would work towards their welfare. "I look into the department of tribal welfare myself so that I am able to monitor their progress and welfare," she said.

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