Delhi Police made helpline functional 24x7: Neeraj Kumar
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Among the measures, Delhi Police has made its helpline functional 24x7, which earlier used to operate till 8 pm, and assured that "jurisdiction" issue will not be a hindrance wherever prompt response is required from the force.
"Every women police desk is being provided with an exclusive telephone line. Most of the police stations have already been provided with this facility, some are left but within a week all the women helpdesk would get their dedicated phones," Kumar said while addressing the annual press conference by the Delhi Police Chief.
He said if a women complainant approaches a police station, jurisdiction would never be an issue as "the complainant has to be dealt with there".
"In fact, I have gone a step further and said not only women complainant but any complaint pertaining to crime if it requires prompt response, must be responded to immediately without the issue of jurisdiction, which can be decided later," he said.
"We have a system of Zero FIR, but our idea is action," referring to the practice of registering FIR and forwarding it to concerned police station.
The top Delhi police official said there was 1.75 per cent increase in crimes in 2012.
There were 54,287 cases in 2012 as compared to 53,353 in 2011. There were 706 cases of rape, 543 of murder (521 in 2011) vehicle theft 14,391 (14,668 in 2011) and snatching 1,440 (1476 in 2011), he said.
On the issue of women being discouraged by police from registering complaints by tutoring them it would bring bad name to their families, the Delhi Police Chief said the instructions were "loud and clear".
"You have to record her statement verbatim and give her a copy. If it makes out a visible case straight away, register a case and if it pertains to your jurisdiction, start the investigations or if its from other jurisdiction you make out a zero FIR and send it to that police station," Kumar said.
To strengthen its patrolling force, the Delhi Police has asked for 370 Police Control Room vans "which the government has accepted and with this our total PCR vans would increase to 1,000 so that our response is better".
"Also our proposal to recruitment of 418 women sub-inspectors and 2,088 constable has been approved by Ministry of Home Affairs and has gone to Ministry of Finance."
He said the Additional and Assistant Commissioners of Police have been instructed to be on patrolling till midnight in their jurisdiction to curb eve-teasing, drunken driving and other crimes.
"We have introduced integrated pickets with personnels from traffic, local police and PCR vans. We have identified 255 routes which are often taken by the family and the women returning from work or entertainment hub. We have redeployed our assets like motorcycle patrol and PCR vans to intensify the patrolling," Kumar said.
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