Genpact to manage GMR groupís HR ops

Sagar is a resident of Jayanagar in Bangalore and works at Genpact's Electronic City office. Every day, he travels close to 18 km to work ó the traffic just makes it worse. But now, Sagar works from GMR's office on Bannerghatta Road.

Genpact and GMR's shared service centre has made his life easier.

The country's largest business process outsourcing (BPO) company and the infra giant have created the centre wherein Genpact will manage the human resource (HR) operations of the entire GMR Group. This means that instead of each business of the group having its own HR personnel, there will be a centralised team to manage the operations related to salaries and reimbursements.

At present, there are 35-40 people in the centre that became operational more than a month ago.

"As part of this transformational journey, GMR has partnered with Genpact to set up a shared services centre leveraging Genpact's expertise in service delivery through its service delivery framework and common minimum practices along with its Smart Enterprise Processes insights and process reengineering expertise," said GMR's official spokesperson.

The move is aimed to realign people and no GMR employee will lose his job. The company maintains that Genpact is only helping it run the centre by providing technical support and only a couple of the BPO's employees are present that too, on the consulting side. Incidentally, last year, Genpact bagged a seven-year HR outsourcing contract from auto major Nissan by acquiring its shared services centre for human resources in Japan and provide payroll, benefits, staffing, training and other key HR services to Nissan's 54,000 employees.

"This endeavor will provide enhanced learning through Genpact's education at work programmes and career opportunities to our employees," the spokesperson added.

The GMR Group has business in airports, energy, highways and urban infrastructure sectors.

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