Indian Railway Catering and Tourism Corporation to develop new user-friendly website

IRCTCIn September 2013, the apex consumer forum has directed IRCTC to make its website more consumer friendly. AP

The Indian Railway Catering and Tourism Corporation (IRCTC), a subsidiary of the Indian Railways that handles the catering, tourism and online ticketing operations is planning to launch a new website, which would be operational by the last week of April 2014. This website would be more easily accessible and consumer-friendly.

Speaking to Financial Express Online, Pradip Kundu, joint general manager, public relations, IRCTC, said, "We are launching a new website which would be more user-friendly. The capacity of the website would be increased drastically, from 2000 tickets per minute to more than 7000 tickets per minute."

In September 2013, according to PTI report, the apex consumer forum has directed Indian Railway Catering and Tourism Corporation (IRCTC) to make its website more consumer friendly, observing that it is "inaccessible" most of the time and needs "drastic improvement".

"The IRCTC website should be fool proof and needs drastic improvement. Most of the consumers/passengers suffer from the IRCTC website. Most of the time the website of the opposite party (IRCTC) is inaccessible for hours together," the National Consumer Disputes Redressal Commission (NCDRC) had stated.

This new development is a positive step towards improving the efficiency of the IRCTC website.

Also, IRCTC has plans to start new budget category hotels in the country. This plan is still at initial stage as IRCTC has proposed this new venture to the state governments and is awaiting their replies.

Kundu said, "We are planning to start new budget hotels, but still there are no concrete talks. We have already spoken to the state governments, and are waiting for a response." These hotels would be opened in close proximity to the railway stations.

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