PMPML ticket machines follow bus ‘route’, break down frequently

It's not only Pune Mahanagar Parivahan Mahamandal Ltd (PMPML) buses that break down frequently, the electronic ticket issuing machines (ETIMs) used by PMPML conductors too have been developing snags, with 106 machines breaking down every day, as Data obtained by Newsline shows.

PMPML officials said all the 10 depots in Pune city have been using the machines since May 2010, and the contractor had a few months ago replaced old machines with new ones at four depots.

Managers of the remaining six depots have been demanding replacements but the contractor has not yet obliged.

Vansh Infotech Pvt Ltd, with which PMPML signed a contract in 2010, is responsible for providing ETIMs to the transport body and maintaining them. According to PMPML officials, the transport body uses about 2,100 ETIMs provided by Vansh Infotech.

A PMPML official who supervises ETIM operations at Katraj, Hadapsar, Pune Station and N T Wadi depots where the machines have been replaced said the snags have come down considerably after that.

"Breakdown of machines came down from 450 in January 2012 to 95 at Hadapsar, and from 207 to 33 at Pune station after ETIMs were replaced," said officials requesting anonymity.

Data shows that Kothrud Depot conductors face the most number of average breakdowns (318) per month followed by N T Wadi (309) and Bhosari (175).

The data also shows that the common reasons for breakdown are defects in the gear of the machines, issues with battery and CMOS (semiconductor used in the machine) trouble. Other reasons are problems with printer, paper roll and keypad, that cause the machine to cease functioning.

A N Anpur, secretary PMPML Kamgar Sangh INTUC, said that frequent breakdown of ticketing machines not only causes inconvenience to passengers and conductors but also revenue loss for the cash-strapped transport body.

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