Servicing your insurance


Life insurance is a long-term contract typically ranging from 5 years to 15-20 years or even longer.

During the course of this long policy tenure, you may need to get in touch with your insurer for various purposes like updating details about significant changes in your life, making a fund switch or any other query on the product. Even though several insurers offer the option of online portals which enable you to view or update your details as and when required, there may be moments when you face a concern/query, and will require direct contact with your insurer.

Here are listed below some of the most common issues faced by customers.

Policy document

Once you have paid the first premium and signed the proposal form, it should take an average of 2-4 weeks for you to receive the policy bond or hard copy of the policy. In case you have not received the policy within this period, check with your insurer where the issue is. It is important that you have a physical copy of the policy, as proof of your association with the insurer, while filing a claim.

Fine print

Once you have received the policy, it is important that you review the document and the terms and conditions immediately. In case you find a discrepancy with any of the conditions as explained by your agent/IMD, or realise that this policy may not meet the financial requirement for which it was bought initially, you can return the policy. Insurers provide a free-look period, which is a window of 15 days after receiving the policy, during which it can be returned and the premium would be refunded.

Contact details

One of the most common issues that you could face is that of wrong contact information being printed on the policy document. This could be anything from a misspelled name, address, or an incorrect contact number. Such details are important aspects of the policy document, as they are taken into consideration at the time of making a claim by verifying the details on the policy with your identification/address proofs. One way to ensure that your contact information is printed correctly is to fill in the proposal form yourself, rather than relying on your agent/IMD.

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