'Small hotels' customer services at par with large chains'
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Country's small standalone hotels are steadily catching up with large chains in providing customer services, according to a survey.
"In India, in a clear indication that marketing budgets and size of establishment are not imperative to delivering a great customer experience, smaller standalone hotels are steadily catching up with large chain properties especially in the Service category," said Nikhil Ganju, Country Manager, TripAdvisor India, which conducted a survey recently.
Top choices from the survey, which was based on reviews and opinions of travellers, were felicitated with the 2013 Travellers' Choice Awards held recently, a company statement said.
Hotels from Rajasthan reclaimed the honour from Kerala as the state with maximum number of awards, while the national capital made it to top spot among metros.
A total of 104 Indian hotels, across six categories, were felicitated in the fourth edition of the awards.
In all, 150 awards were given in the categories: Top Hotels, Luxury Hotels, Bargain Hotels, Service Hotels, Small Hotels, Bread and Breakfast/Inns.
Top three states were Rajasthan, Kerala and Himachal Pradesh, followed by Goa at the fourth spot.
This year, hotels in Srinagar and Andaman & Nicobar made their debut in the Traveller's Choice list in the Top Small & Bargain categories, respectively.
Srinagar has seen a revival in tourist arrivals in 2012 and this debut is a reflection of this welcome change as well as a growing interest in offbeat Andaman & Nicobar Islands.
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