Soon, UT depts to have their own citizens’ charters
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In the past, the ministry of personnel and public grievances had made the Citizens' Charter mandatory for all the departments of the administration, but it was not being followed as webpages of many departments were not even available on the UT administration's website.
The Department of Administrative Reforms and Public Grievances (DARPG) was given the task of coordinating, formulating and operationlising Citizens' Charters. The guidelines for formulating the charters as well as a list of dos and don'ts were communicated to all the state governments.
The MHA has also sent the format prepared by the DARPG to the UT.
The states were also asked to set up a grievance redressal system.